Generic reports are common reports that are available to access and retrieve data for all Koncert products that you obtained license. Information in the reports is well organized and can be used for future planning and decision-making. You can retrieve, view, and export your reports during the specified time period.

NOTE: Managers can retrieve and view all their team member's report during a specific period.

Below are the Generic reports available for all Koncert products:

• Koncert - Call Issue Analysis

• Koncert - Call Outcomes

• Koncert - Call Rating / QC

• Koncert - Connects

• Koncert - DNC

• Koncert - Executive

• Koncert - Follow ups

• Koncert - List Audit Trail

• Koncert - List Performance

• Koncert - Network Latency

• Koncert - Overall Usage

• Koncert - Parking Lot

• Koncert - Parking Lot Summary

• Koncert - Referral

• Koncert - Remote Coach

• Koncert - Remote Coach - Weekly Summary

• Koncert - Sales Rep - Connects Performance

• Koncert - Usage by Month

• Koncert - Usage Trend

• Koncert - Cadence Email Metrics Available only to Cadence license holders

• Koncert - Cadence Usage Available only to Cadence license holders

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.