To use the Join Audio » Join Using Computer Audio feature in the Koncert portal, your browser must have Microphone and Camera permissions enabled. These permissions are essential for participating in real-time audio and video sessions through Koncert. We strongly recommend enabling both permissions before starting a session.
If you attempt to start a session without granting both permissions, an alert message will appear in your browser prompting you to enable access. Click the link 'Click here to learn more' for step-by-step instructions on how to enable the necessary permissions.
Granting Microphone and Camera Access
Follow the steps below to ensure a smooth setup, and troubleshoot any audio or volume issues that may arise:
- When logging into the Koncert portal for and clicking the Join Audio » Join Using Computer Audio button, a prompt will appear requesting access to your microphone and camera.
Allow while visiting the site – Allow permission to access your microphone at all times. You will not need to grant microphone access each time.
Allow this time – Allow access to your microphone only for the current session.
Never allow – Block access permanently until you manually grant the permission in browser settings.
- Once access is granted, you will notice:
A Red dot icon on the Chrome browser tab.
A Microphone icon in the address bar.
A Camera icon in the address bar (if camera is in use).
These icons confirm that your microphone and/or camera have been enabled for use with Koncert.
Manually Enabling Microphone and Camera Permissions
If needed, you can also manually enable the Microphone permissions for Koncert before joining with the computer audio by following the below steps:
- Click on the View Site Information
icon in the address bar left to the URL.
In the drop-down window, ensure the following:
Toggle the switch to enable Camera and Microphone permissions.
This setting will grant permission for this session only. To avoid being prompted every time, click the arrow
icon next to the permission prompt and select 'Allow on every visit'.
or
Click on the Site settings option.
Under the Privacy and Security section, set both Microphone and Camera permissions to Allow.
- After you have enabled your microphone and camera, please go back to the Koncert tab to Reload the site.
- Once access is granted, you will notice:
A Red dot icon on the Chrome browser tab.
A Microphone icon in the address bar.
A Camera icon in the address bar (if camera is in use).
These icons confirm that your microphone and camera have been enabled for use with Koncert.
Restricting Chrome from Auto-Adjusting Audio Input Levels
If you experience any issues with audio input levels during dialing, make ensure the flag Allow WebRTC to adjust the input volume is disabled.
- In Chrome, type chrome://flags in the address bar.
- Search for the option: Allow WebRTC to adjust the input volume.
- Set the flag to Disabled if you want WebRTC to restrict Chrome from auto adjusting audio input levels.
- Once you’ve set the flag to disabled, click Relaunch button at the bottom of the page to restart Chrome with the new settings active.
To ensure proper setup, select the same audio device for input and output. For more details, consult the article: Personalizing Your Speaker and Microphone Settings.
Please contact Koncert Support for any questions at support@koncert.com.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.