The following are the default AI Engine Dispositions for AI Parallel Dialer and AI Flow Dialer, when a new Org is created.
AI Parallel Dialer
- Talker busy – Unanswered call cancelled
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- When Parallel Dialing Koncert transfers a live call to the Talker then the other lines are dropped. Cancelled calls that are dropped.
- Went to IVR (Interactive Voice Response)
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- AI Engine recognized IVR/Automated Voice System and will drop call and dial next prospect.
- No Answer
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- AI skip after ringing for 30 seconds.
- Dialed mobile phone – voicemail full.
- Call Attempted
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- AI Engine recognizes “Special Information tone” that indicates that a call has failed.
- Fax Tone.
- Phone keeps ringing after 30 seconds, doesn’t go to voicemail and disconnects.
- Blank call. The number you tried to reach is not available with no voicemail.
- Busy signal. Line busy call back later.
- Went to Voicemail
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- If user does not enable pre-recorded voicemail drop and AI recognizes voicemail.
- Left VM
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- Enabled pre-recorded voicemail and dropped.
AI Flow Dialer Dialer
- Went to IVR (Interactive Voice Response)
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- If the settings “Upon IVR detection, dial next” is enabled in the Settings tab, it will trigger AI Engine to recognize IVR and drop call and dial next prospect.
- If the settings “Upon IVR detection, dial next” is unselected, it will allow Talker to take control to use Dialpad to navigate IVR.
- No Answer
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- If the settings “AI Skip after ringing for 30 seconds” is enabled in the Settings tab, it will trigger AI Engine to drop call and dial next prospect.
- If the settings “AI Skip after ringing for 30 seconds” is unselected, it will allow Talker to control call.
- Call Attempted
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- Talker hangs up call when phone is ringing
- Went to Voicemail
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- If user does not enable pre-recorded voicemail drop and AI recognizes voicemail.
- Left VM
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- Enabled pre-recorded voicemail and dropped
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.