The Sales Engagement Score for touches are categorized as follows:
- Email Engagement Score – Shows how engaged the prospects are through Emails. Scores will be credited based on the open, reply, and click rate (link).
- Call Engagement Score – Shows how engaged the prospects are through Calls. Scores will be credited based on positive outcomes that are logged in the Call Disposition window, during the session.
The scores are available to view under the following screens:
- View Cadence window » Overview tab » Detailed View section
- View Cadence window » Overview tab » Engagement Score section
A new section Cadence Scores » Engagement Score has been added in the View Cadence window » Overview tab, where you can view the engagement score of the touches added to the active cadence in a graphical display.
Please contact ConnectLeader Support for any questions at firstname.lastname@example.org or 603-952-2505.