After completing the Koncert-Outreach integration as mentioned in the article How do I complete the Outreach Integration?, map the Koncert Call Dispositions with the Outreach Call Dispositions, for mutual synchronization of call activities.
Below you can find how to map the Koncert Call Dispositions with the Outreach Call Dispositions:
- In the Third Party Integrations tab, click on the Call Disposition Mapping button.
- Map the necessary Koncert Call Dispositions to the respective Outreach Disposition.
NOTE: It is mandatory to map each Koncert Call Disposition with an appropriate Outreach Call Disposition for both the Talker and Dialing Agent.
- Click Save to save the settings.
A confirmation message ‘Saved Successfully’ will be displayed. Click OK.
NOTE: If you want to leave the Call Disposition mapping screen without clicking save and move back to the Third Party Integrations tab, click the Third Party Integrations link.
Please contact Koncert Support for any questions at firstname.lastname@example.org or 603-952-2505.