Below you can find how to add a new Call Disposition:

NOTE: You can only add the call disposition for the Talker. Also, the added disposition is common for both AIPD and AIFD dialers.

1. In the Administration » Call Dispositions tab, click on the Add New + button to add the Call Disposition(s) that you wish to add.

NOTE: For HubSpot orgs or any orgs integrated with the Sales Engagement platform, the following alert message will be displayed upon clicking the Add New button. Click OK.

2. After the Add Call Disposition window pops up, fill in the following information:

• Call Disposition – Enter the name of the call disposition

• Active? – Defaults to Yes, indicating the disposition is Active. If needed, you can change it to No.
  NOTE: If you have selected No, the added disposition will be seen by selecting the Inactive Disposition checkbox.

• Enabled for Report – Defaults to Yes, displaying the disposition in the report. If needed, you can change it to No.

• Is Bad Data Disposition? – Defaults to No. Select the option Yes to consider and count the disposition as Bad Data. 

• Mark as Conversation? – Defaults to No. Select the option Yes to count the disposition as a connected call. 

• Is Positive Conversation? – Defaults to No. Select the option Yes to consider and count the disposition as a Positive conversation. 

• Is Meeting Disposition? – Defaults to No. Select the option Yes to consider and count the disposition as a Meeting scheduled. When you select the option Yes, then immediately the options Mark as Conversation ? and Is Positive Conversation? will be automatically changed to Yes and grayed out i.e. you cannot change those options. Also, the added disposition here will be reflected under the Administration » Company Setup » Reports » What disposition indicates a Meeting? option.

• Show Call Recordings – Defaults to No. Select the option Yes to show the disposition under the Call Recordings » Dispositions filter to view the call recordings.

NOTE: You can add a maximum of up to 50 Call Dispositions based on your request to Koncert Support.

3. Click Save to add the Call Disposition. A confirmation message saying ‘Call Disposition Added’ will be displayed.

4. The newly added disposition will appear at the end of the list of dispositions with a default text link Add a Workflow under the Select Automation column.

Refer to the article How do I define a workflow for the call outcome? for detailed information on how to add a workflow for the call outcome.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.