Once Caller IDs are added to the cart, you can proceed to complete the purchase. This guide outlines the steps required to finalize the transaction.

Important Notes

• US and Canada Only:

  • Only Caller IDs for the US and Canada can be purchased within Koncert.
  • International Caller IDs must be purchased directly through Twilio, outside of Koncert.

• Cart Overview:

  • The number of Caller IDs added to the cart will be displayed on the Cart button

Steps to Purchase Caller IDs from Twilio

1. In the Custom Caller IDs sub-tab, click + Add New.

2. Choose Add From Twilio, and then click on the Cart button.

NOTE: The Cart button will display the number of Caller IDs currently added to the cart.

3. Clicking the Cart button will launch the Items in Cart window. Review the list of Caller IDs selected for purchase. Once you’ve finalized the Caller IDs, click the Proceed to Purchase button to confirm and initiate the purchase.

NOTE: If necessary, you can remove any Caller ID by clicking the Delete icon under the Action column.

4. Upon clicking the Proceed to purchase button, the Forward Calls window will appear with the following fields:

• Forward all Incoming Calls to – Enter the phone number where incoming calls should be forwarded.

• Assign to Users – Select the users who will have access to these Caller IDs.

• Please select this checkbox if you would like the call back to ring forever – Check the box if you want callbacks to ring indefinitely.

5. Once configured, click Proceed. The Transaction Code window will appear.

6. A Transaction Code will be sent to your registered email address.  Enter the code in the Transaction Code field and click the Proceed button to complete the purchase.

7. After successful completion, a confirmation message Caller IDs added will appear.

8. The newly purchased Custom Caller IDs will now appear in the Custom Caller IDs sub-tab with a () icon indicating they were purchased from Twilio.

9. The Caller IDs are instantly added to your existing list, ready to use for outbound calls.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.