Below is the list of features available within Caller IDs tab.

With Koncert, you can get the first hundred Caller IDs for free from Twilio. In this section, you can see the total number of Caller IDs available, the number of Caller IDs purchased from Twilio, and the remaining free Caller IDs that can be purchased from Twilio.

Koncert offers a Cushion Percentage feature i.e. an additional buffer of caller IDs beyond the Subscription count. You can avail the cushion percentage by contacting Koncert Support.

For example, if your organization has a limit of 100 caller IDs and you've availed a 10% cushion limit, then 10 additional caller IDs will be added to your subscription.

The formula for calculating the additional number of caller IDs = Subscription count  * Cushion percentage.

An Info icon will be made available if you have availed the Cushion Percentage feature. A tooltip will be displayed when hovering over it.

You can reach out to Koncert to modify the cushion percentage based on your preferences.

Custom Caller IDs

This section lists the Custom Caller IDs you have added or purchased from Twilio as well as the Personal Caller IDs added in the Workspace » My Profile tab.

For Admins/Managers with Admin access: Displays all the Caller IDs of all users and managers across the Org.

For Users/Managers: Displays their Caller IDs as well as Caller IDs assigned by Admins or Manager with Admin access.

• Add New

Click to add your Custom Caller ID or Add from Twilio. It is applicable only for Admins, Manager with Admin access and will be visible for users if Admin grants the permission.

Refer to the article Add Custom Caller IDs for detailed information on how to add your Custom Caller IDs.

• Settings
  

Click to offer permission for the Sales Reps to add or purchase Custom Caller IDs from Twilio. It is applicable only for Admins and Manager with Admin access.

Upon selection, a new button Add New will be enabled for the selected users in their Caller IDs tab » Custom Caller IDs sub-tab to add or purchase Custom Caller IDs from Twilio. Refer to the article Custom Caller ID Settings for detailed information.

• Heat Map
  

The  Heat Map feature under the Caller IDs tab » Custom Caller IDs sub-tab is used to view the actual usage details such as the number of calls made per day (Actual Heat) and the maximum allowed calls per day (Max Heat), for each custom Caller IDs that was added or purchased from Twilio.

• If the Caller ID usage is <80%, the actual Heat value will be highlighted in a Green color
• If the Caller ID usage is >80 to 89%, the actual heat value will be highlighted in an Orange color
• If the Caller ID usage is >90%, the actual heat value will be highlighted in a Red color

Upon reaching the maximum limit, you will receive a notification email that indicates the Caller ID and its usage.

• Heat Map History
  

Clicking on the Heat Map History button displays the day-wise count of average dials made using Custom Caller IDs that was added or purchased from Twilio within a specific area code over the last 30 days using the below formula:

Average Dials per area code = Total Dials made by Custom Caller IDs / No of Custom caller IDs.

• If the Caller ID usage is <80%, the actual Heat value will be highlighted in a Green color
• If the Caller ID usage is >80 to 89%, the actual heat value will be highlighted in an Orange color
• If the Caller ID usage is >90%, the actual heat value will be highlighted in a Red color

Notably, any calls made during weekends will be excluded from consideration.

Also, the Hide Zero Usage Rows checkbox is selected by default, filtering out rows with Caller IDs that have zero usage. When this option is enabled, all rows with zero usage across all columns will be hidden from view. You can uncheck the box at any time to display all rows again.

The first 25 state rows will be displayed initially. To view the next set of 25 rows, click the Load More button at the bottom.

The Heat Map History section will be hidden from your view by simply clicking on the Heat Map History button.

• Twilio Caller IDs

 – Indicates the Caller IDs purchased from Twilio.

• Delete Caller IDs

– Click to delete the Custom Caller ID. A confirmation message below will be displayed. It is applicable only for Admins, Manager with Admin access and will be enabled for users if Admin grants the permission.

Click Yes to delete the Custom Caller ID, or click Close  icon to cancel the deletion process.

• Personal Caller IDs

Here, you can see the list of Personal Caller IDs added in the Workspace » My Profile tab.

For Admins/Managers with Admin access: Displays their Personal Caller IDs as well as Personal Caller IDs of the team members

For Users/Managers: Displays only their Personal Caller IDs.

Mapped Caller IDs

• Regions Filter – Select a region from the drop down to list out the states based on the region selected.

The available regions are:

• All Regions
• Northeast
• Southeast
• Midwest
• Southwest
• West

NOTE: By default, All Regions is selected. This dropdown will be displayed only in the List View mode.

• Grid View – Click to view the list of states in the Grid View.

• List View – Click to view the list of states in the List View.

•  Heat Map – Click to view the heat map

• . Map Across Other States – Click to map the Caller IDs across other states

•  Purchase – Click to purchase the new Caller IDs from Twilio.

•  Heat Map History – Click to view the day-wise count of average dials made using Caller IDs purchased from Twilio within a specific area code over the last 30 days.
• The Ellipsis menu has the following options:

•  Download – Click to download the purchased Caller IDs in an Excel file.

• View Info – Click to view the following info about the Caller ID group.

• • Created By – Displays the name of the creator. 
  • Created Date – Displays the date and timestamp of creation.
  • Modified By – Displays the name of the manager who last modified it.
  • Modified Date – Displays the date and timestamp of the last modification.

•  Settings – Click to configure the settings related to Daily alert and Call forwarding.

Health Check

The Health Check tab displays the number of caller IDs (Purchased from Twilio) that have been marked as spam by various entities and organizations related to telecommunication providers and consumer protection.

For example, if the purchased caller IDs have been marked as spam by the AT&T provider, the number of caller IDs that have been marked as spam will be displayed under the AT&T provider.

The count is hyperlinked, which will display the list of caller IDs marked as spam under the provider.

Also, In the Caller IDs tab » Mapped Caller IDs sub-tab, the Spam Caller IDs are hyperlinked and highlighted in blue when hovered over. Click on them to view how the provider will display spam caller IDs when calls come to your mobile.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.