Below is the list of features available with Caller IDs.

With Koncert, you can get the first hundred Caller IDs for free from Twilio. In this section, you can see the total number of Caller IDs available, the number of Caller IDs purchased from Twilio, and the remaining free Caller IDs that can be purchased from Twilio.

Custom Caller IDs

This section lists the Custom Caller IDs you have added or purchased from Twilio.

	Add New – Click to add your Custom Caller ID or Add from Twilio. Refer to the article Add Custom Caller IDs for detailed information on how to add your Custom Caller IDs.
	Settings – Click to offer permission for the Sales Reps to add or purchase Custom Caller IDs from Twilio. Upon selection, a new button Add New will be enabled for the selected users in their Caller IDs tab » Custom Caller IDs sub-tab to add or purchase Custom Caller IDs from Twilio. Refer to the article Custom Caller ID Settings for detailed information.
	– Indicates the Caller IDs purchased from Twilio.
	– Click to delete the Custom Caller ID. A confirmation message below will be displayed. Click Yes to delete the Custom Caller ID, or click Close  icon to cancel the deletion process.

Mapped Caller IDs

	All Regions / Region Filter – Select a region from the drop down to list out the states based on the region selected. The available regions are: Northeast Southeast Northwest Southwest NOTE: By default, All Regions will be selected. This dropdown will displayed only in the List View mode.
	Grid View – Click to view the list of states in the Grid View.
	List View – Click to view the list of states in the List View.
	Heat Map – Click to view the heat map.
	Map across states – Click to map the Caller IDs across states.
	Purchase – Click to purchase the new Caller IDs from Twilio.
	The Ellipsis menu has the following options:
	Download – Click to download the purchased Caller IDs in an Excel file.
	View Info – Click to view the following info about the Caller ID group. Created By – Displays the name of the creator. Created Date – Displays the date and timestamp of creation. Modified By – Displays the name of the manager who last modified it. Modified Date – Displays the date and timestamp of the last modification.
	Settings – Click to configure the settings related to Daily alert and Call forwarding.

Health Check

The Health Check tab displays the number of caller IDs (Purchased from Twilio) that have been marked as spam by various entities and organizations related to telecommunication providers and consumer protection.

For example, if the purchased caller IDs have been marked as spam by the AT&T provider, the number of caller IDs that have been marked as spam will be displayed under the AT&T provider

The count is hyperlinked, which will display the list of caller IDs marked as spam under the provider.

Also, In the Caller IDs tab » Mapped Caller IDs sub-tab, the Spam Caller IDs are hyperlinked and highlighted in blue when hovered over. Click on them to view how the provider will display spam caller IDs when calls come to your mobile.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.