Heat Map

The Heat Map feature under the Caller IDs tab » Mapped Caller IDs sub-tab is used to view the actual usage details such as the number of calls made per day (Actual Heat) and the maximum allowed calls per day (Max Heat), for each Caller ID that was purchased from Twilio.

• If the Caller ID usage is <80%, the actual Heat value will be highlighted in a Green color
• If the Caller ID usage is >80 to 89%, the actual heat value will be highlighted in an Orange color
• If the Caller ID usage is >90%, the actual heat value will be highlighted in a Red color

Upon reaching the maximum limit, you will receive a notification email that indicates the Caller ID and its usage. Based on that, you can release the Caller IDs and purchase new Caller IDs or you can map the caller IDs available within the same state or from other states.

Heat Map History

Clicking on the Heat Map History button displays the day-wise count of average dials made using Caller IDs purchased from Twilio within a specific area code over the last 30 days using the below formula:

Average Dials per area code = Total Dials made by purchased caller IDs / No of purchased caller IDs.

• If the Caller ID usage is <80%, the actual Heat value will be highlighted in a Green color
• If the Caller ID usage is >80 to 89%, the actual heat value will be highlighted in an Orange color
• If the Caller ID usage is >90%, the actual heat value will be highlighted in a Red color

Notably, any calls made during weekends will be excluded from consideration.

Also, the Hide Zero Usage Rows checkbox is selected by default, filtering and hiding rows with Caller IDs that have zero usage. You can uncheck the box at any time to display all rows again.

The user can view only 25 rows at a time. To view the remaining rows, click the Load More button at the bottom.

The Heat Map History section will be hidden from your view by simply clicking on the Heat Map History button.

Refer to the article Release a Caller ID for detailed instructions on releasing Caller IDs.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.