Koncert offers you to purchase Caller IDs from Twilio. You can choose the Caller IDs according to the area codes for the location United States & Canada and move them to the Cart for purchase.

You can prioritize purchasing Caller IDs for the Location/States based on the following instance:

• Check the banner in the Koncert portal to see the Area codes where Caller IDs are not available or purchased.

• Check the usage of Caller IDs using Heat Map

• Check the usage of Caller IDs in the Usage alert notification email

• You can only purchase Caller IDs from US and Canada. Any international Caller IDs will need to be purchased outside Koncert.

Below are two different ways to purchase Twilio Caller IDs:

Method 1

1. In the Caller IDs tab » Mapped Caller IDs sub-tab, click on the Purchase button above the grid.

2. After the Purchase Caller ID from Twilio window pops up, select the Location and State from the respective dropdown.

3. You can either select a specific area code to purchase Caller IDs for or leave the field blank to see all Caller IDs available for all area codes in the selected State and purchase as required.

OR

4. Click Go. You will see a list of available Caller IDs based on your filter selection.

OR

Select the Caller IDs that you wish to purchase. You can also map the selected Caller IDs to other area codes within the same State by clicking the checkbox Map this Caller ID to other area codes in the same state.

For example, the selected Caller IDs can be mapped and used for the other area codes within the state of 'Arizona’.

5. Now, click on the Add to Cart button at the bottom.

6. After adding the Caller IDs to the Cart successfully, a confirmation message 'Added to Cart' will appear.

NOTE: If the cart already has custom caller ids, an alert message 'Cart already has Custom Caller IDs. First complete Custom Caller IDs or clear that from cart.' will be displayed.

7. The number of Caller IDs in the cart will appear within the View Cart button as shown below.

8. Click on the Cart button to navigate to the Cart window for purchasing the Caller IDs from Twilio. Refer to the article Purchase the Caller IDs in the Cart for detailed information.

Method 2

1. In the Caller IDs tab » Mapped Caller IDs sub-tab, click on the Grid View icon to display the list of states in grid view.

2. Then, click on the View button for the state in which you would like to purchase the Caller IDs.

3. After the Caller IDs - <State Name> window pops up, click the Cart icon  for the Area Code for which the Caller IDs to be purchased or mapped.

4. The Add Caller IDs window pops up, where you can either purchase new Caller IDs from Twilio or map Caller IDs from other area codes within the same State/other States.

5. By default the option 'Purchase new Caller IDs' will be selected. Choose the Caller IDs that you wish to purchase and click on the Add To Cart button.

6. After adding the Caller IDs to the Cart successfully, a confirmation message 'Added to Cart' will appear. Click OK.

NOTE: If the cart already has custom caller IDs, an alert message 'Cart already has custom Caller ID's. First complete custom Caller ID's or clear that from cart.' will be displayed.

7. The number of Caller IDs in the cart will appear within the View Cart button as shown below.

7. Click on the Cart  button to navigate to the Cart window for purchasing the Caller IDs from Twilio. Refer to the article Purchase the Caller IDs in the Cart for detailed information.

NOTE: Refer to the articles Map caller IDs across States and Map Caller IDs from other Area Codes for more detailed instructions on mapping the purchased Caller IDs from other area codes within the same State or other States.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.