The Join Audio button in the Session tab offers the following options for connecting the users to the Koncert phone bridge.
❖ Dial in
Dial in
The Dial in option allows users to connect to the Koncert Phone Bridge by dialing a Phone Number (Dial) and entering the Access Code that is visible under the Phone Call tab. The Access Code will change for every session or session time out.
Join Using Call Me
The Call Me option within Koncert is used to connect to the Phone Bridge by having Koncert call your phone, instead of manually dialing in and entering the access code.
Enter your phone number in the Enter Phone number field. Select the checkbox option 'Country code is prefixed' if the phone number entered has the country code prefixed.
Click Call Now to have Koncert call you. Once you have answered your phone, you will be connected to the Koncert phone bridge.
Once you have connected to the Koncert Phone bridge using either Dial in or Join Using Call Me options, the Join Audio button will be hidden from view, the Audio Status flashing in Red will turn Green and the Start Session button will be enabled.
Join Using Computer Audio
The Computer Audio option allows you to dial into the Koncert Phone Bridge using your computer audio (browser-based audio) instead of manually dialing in and entering the access code (Phone Call) or by having Koncert call your phone (Call Me).
You can simply click the Join with Computer Audio button and you will be connected to the Koncert phone bridge
It is mandatory to grant microphone permission in the browser to use the "Join Using Computer Audio" option. Please refer to the article Microphone not enabled in the browser for detailed instructions.
Once you have connected to the Koncert Phone bridge, the Join Audio button will be replaced with the Leave Audio button, the Audio Status flashing in Red will turn Green and the Start Session button will be enabled.
You can disconnect the Koncert Phone Bridge by clicking the Leave Audio button. As soon as the Leave Audio button is pressed, the Join Audio button will appear again.
In addition to this, the Mic icon along with the dropdown will appear left to the Leave Audio button. Upon clicking this, the Microphone, and Speaker dropdowns displayed with the name of the audio device that has been connected to your system, by default.
Incase two audio devices are connected to your system, you can select the required microphone and speaker from the respective dropdown menus. Make sure that you have selected the same device.
The sound bar indicates that your microphone is functioning when you talk into the mic. If not, you need to check the connection or consider replacing your audio device.
If you have already uploaded your list, click Start Session to begin dialing.
NOTE: Your last chosen audio connection option for connecting the bridge will be saved. The next time you simply click the 'Join Audio' button instead of selecting the options from the dropdown, for example, if you previously selected 'Join Using Computer Audio,' it will connect you directly to the Koncert phone bridge via computer audio.
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.