You can find the Call Disposition values for the Koncert products (AI Flow Dialer and AI Parallel Dialer) that you currently have licenses for, under the Administration » Call Dispositions tab.
The total number of added call dispositions and the remaining call dispositions to be added, will be displayed at the top.
Below you can find instructions on how to edit the available Call Disposition values:
- In the Administration » Call Dispositions tab, click the Call Disposition value that you want to modify.
- After the Edit Call Disposition window pops up, modify the details of the disposition as you wish.
- Click Save to save the changes made. A confirmation message 'Call disposition updated' will be displayed.
NOTE: You can move the disposition up or down by simply drag and drop the icon next to the Call Disposition. For detailed information, refer to the article How do I sort the Call Disposition values?.
Please contact Koncert Support for any questions at firstname.lastname@example.org or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.