The Call Recordings tab is made visible and available on a request basis. Please reach out to support@koncert.com, to enable this feature.
In the tab Call Recordings you can perform the following actions:
- Call Recording – Filter, play, rate, share, delete, tag, download, and transcript the call recordings
- Prohibit Call Recording – Option to prohibit the call recording for 2 Party Consent States
- Permissions for Sales Reps – Ability for the managers to provide approvals for their team to record their connected calls, view & play those recorded calls, and delete the recordings.
- View Audit Trail – View and track the history of changes made in the Call Recording Settings section.
There are three sub-tabs available under the Call Recordings tab.
Call Recordings
Lists out call recordings and allows you to filter, play, rate, share, delete, tag, download, and transcript the call recordings. Here, the Call recordings will be displayed only for the call outcomes to which the call recording permission is given under the Administration tab i.e. only when the Option Yes is set under the Administration » Call Dispositions » Call Recording? Refer to the Call Disposition article.
By default, the Grid View mode is visible, and records are displayed in the Grid View format. In this mode, you can see records in a visually organized grid.
Alternatively, you can click on the List View icon to switch to the List View mode. In the list view, records are displayed in a more compact format, making it easier to view multiple records at once.
Refer to the following articles for detailed instructions on how to use call recordings.
Permission
The call recording settings can be configured under this sub-tab. This will be available only for Admins or Managers with admin access.
Refer to the article Call Recording Settings for detailed information.
Library
Call recordings added to the library will be displayed here. This will be available only for Admins and Managers.
Refer to the article Call Recording Library for detailed information.
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.