The My Profile tab is used to view your personal information, your roles, and license information, as well as an option for launching the Koncert products from Workspace.

Below are the information available in the My Profile tab:

• Name – Your first and last name as mentioned during sign-up.

• Email Address – Email ID provided during Org creation.

• Timezone – Defaults to (GMT-04:00) Eastern Daylight Time (America/New_York), but you can change it if necessary.

• Geo Location – Defaults to the United States, but you can change the geographical location if necessary.

• User Location – Defaults to New Hampshire, but you can change if necessary.

• Call Recordings – Call Recordings will be enabled and grayed out for the user if the administrator has enabled it, and vice versa. Calls dialed through Koncert's Dialer will be recorded and available for rating to evaluate your performance and efficiency.

• Country – Defaults to the United States, but you can change the country if, needed. 

Based on the selected country, Koncert automatically fetches the country code and populates it in front of the Direct Phone, Mobile Phone, and Inbound Forwarding Number for Callbacks fields.

• Direct Phone: Enter your direct phone number.

• Mobile Phone: Enter your mobile phone number.

NOTE: The Direct Phone and Mobile Phone added here are made available under the Custom Caller IDs in the Koncert Application.

• Enable Caller ID Managed Services: By default, it is disabled. If needed, you can enable it to automatically upload the entered Direct Phone or Mobile Phone into the Caller IDs » Health Check tab to verify whether the entered number is spam or not.

• Inbound Forwarding Number for Callbacks: Set up a default Call Forwarding number for inbound calls from prospects. Enter the phone number as you wish and save it. Once saved, you can select it from the dropdown. The Mobile Phone and Direct Phone numbers will also be listed under this dropdown. The inbound call from the prospects will be redirected to the number added here irrespective of the Caller IDs they dial.

• Click Save to update the profile. A confirmation message 'Profile details have been updated successfully!' will be displayed.

The products will be displayed based on the licenses assigned to you. You can launch the Koncert Products by clicking the respective product buttons. 

For example, here clicking on the Launch AI Dialers button opens the Koncert AI Dialers.

Upon clicking the Launch AI Dialers button, the Koncert Portal will be launched as shown below. you can start exploring the products by contacting Koncert Support for the required documents.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.