Phone numbers that match the preset criteria configured under the Administration » Parking Lot Rules tab will be parked and listed under the Administration » Parking Lot tab. Administrators can only access the Parking Lot tab and delete the parked records to re-initiate dialing to those contacts.
The user can also delete the parked record only if the Admins have given permission under the Parking Lot tab. Refer to the article Parking Lot Settings for detailed information.
Below you can find how a user can remove the parked contact/prospect:
- In the Non-Dialable Prospects tab or Recently Dialed tab, click on the Parking icon
under the Call column for the prospect you wish to remove from the Parking Lot records.
- After the Parking Lot - <Prospect Name> window pops up, select the Phone Type to be removed and then, click on the Remove from Parking Lot button. Here, you can see the Phone type, Phone number, Parking Lot Rule, Outcome, Occurrence, Parking Lot Entered Date/Time, and User.
- After successful removal, the below message 'Removed from Parking Lot' will be displayed.
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.