Once the rule has been created, upload a Call List from the Lists tab to the Session tab. Koncert will start tracing the phone numbers in the Call List (uploaded from the Lists tab) with the defined criteria from the date the rule is created. If any numbers match these criteria after being dialed, Koncert will park the respective phone numbers and place the Parking icon under the column ‘Call’.
NOTE: Dialing will NOT be initiated for the Parked contacts.
Click on the Parking icon to launch the Parking Lot - <Prospect Name> window to view the Phone Type, Phone Number, Parking Lot Rule, Outcome, Occurrence, Parking Lot Entered Date/Time and User for the prospect who has been parked. Koncert will initiate calls to the alternate phone numbers available for the prospect (if any) but NOT to the parked phone number.
NOTE: Click Learn more about Parking Lot link to view the detailed information about the Parking Lot feature.
Also, an entry for the parked contacts will be displayed under the Administration » Parking Lot tab.
NOTE: By default, only 10 records will be displayed in the grid. You can view 5,10,25, 50, or 100 records at once in the grid by selecting the respective count in the Show dropdown. Use the pagination option to view the next/previous records.
The following columns are available under the Parking Lot tab:
- Rule – Name of the Parking Lot Rule under which the phone number was parke
- Contact Name – Name of the prospect whose phone number was parked
- Phone Number – Parked contact's phone number
- Date – Date when the contact was parked
- User– Name of the Talker
Please contact Koncert Support for any questions at firstname.lastname@example.org or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.