The List Performance report provides the overall performance of all the Call Lists uploaded from the Lists tab, during the selected date range.
- Navigate to the Analytics » Advanced » Filters section, select the criteria, and click the Apply button to retrieve the report. Refer to the article Analytics – Advanced for detailed instructions.
NOTE: The filter Dispositions is not applicable to this report.
- Based on the selected criteria, the report will be generated.
Below are the default columns and their descriptions from the report:
- # Connects – Total number of connected calls in a dialing session.
- # Conversations – Total number of connects with any call disposition that is marked as a Conversation in the Administration » Call Dispositions tab.
A call is considered a conversation only when the call disposition is marked as Conversation option under Administration > Call Disposition and meets the duration set under the Minimum Duration for Conversation (in Seconds) option in Company Setup » Call Disposition section.
For example, if the minimum duration is set to 20 seconds and the user selects the disposition Meeting Scheduled, it will only be counted as a conversation if that disposition is marked as a "Conversation" and the call lasts at least 20 seconds.
- # Dials – Total number of Dials made in a dialing session.
- # Meetings – Number of meetings booked/scheduled.
- # Referrals – Number of referrals got.
- # Positive Conversations – Total number of connects with any call disposition that is marked as a Positive in the Administration » Call Dispositions tab.
- Conversations to Meetings % – (Total no of Meetings/Total no of Conversations)*100.
- Dials to Connects % – (Total number of Connects/Number of Dials) * 100.
- Best Connect Time – Connects at its peak. Best time to connect with the prospects.
- # Dials to Conversations – Total number of Dials/Total number of Conversations.
- # Dials to Conversations % – (Total number of Conversations/Number of Dials) * 100
- # Dials to Meetings % – (Total number of Meetings/Number of Dials) * 100.
- Dials to Positive Conversations % – Total number of Positive Conversations/Number of Dials) *100.
- # Followups – Number of follow-ups got.
- List Name – Name of the List used for dialing
- User - Name of the User/Sales Rep. This column will be visible only to Managers and Admins.
- Dial Time – Total duration of time each call was connected (in HH:MM XM).
- Hold Time – Total time a user is on hold in all dialing sessions during the selected date range in HH:MM:SS format.
- Talk Time – Total time connected with prospects in HH:MM:SS format.
- Wrap Time – Time duration between call ‘Hang Up’ and ‘Save & Pause’ or ‘Dial Next Number’ or ‘Dial Next Contact’ in HH:MM:SS format.
- Wait time (Avg) – Average wait time between each connect in ‘hh:mm:ss’ format.
- # Dials to Meetings – Total no of Dials/Total no of Meetings.
- #Connects to Meetings – Total no of Connects/Total no of Meetings.
- #Conversations to Meetings – Total no of Conversations/Total no of Meetings.
- Session Hours – Total time from when a user started a session to when they end the session (in hh:mm:ss format)
Default Columns:
The columns List Name, User, # Dials, # Connects, # Conversations, # Dials to Conversations, # Meetings, # Followups, and # Referrals are visible in the grid by default. If needed, you can click the Select Column button to make any columns visible in the grid.
NOTE: The Info icon is available for the Dials to Connects %, # Dials to Conversations, Dials to Conversations %, Dials to Meetings %, Dials to Positive Conversations %, # Meetings, # Followups, #Referrals, #Conversations, # Positive Conversations, Conversations to Meetings %, columns and shows a tooltip describing the metrics when hovering over it.
Key Recommendations:
- For customizing the reports and their columns, refer to the article Customize Reports and their Columns
- For report scheduling, refer to the article Schedule Reports.
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.