After completing the Koncert-Apollo integration as mentioned in the article How do I complete the Apollo Integration?, map the Koncert Call Dispositions with the Apollo Call Dispositions and Sentiment, for mutual synchronization of call activities. You can only start the dialing session, if the Call Dispositions are mapped.

When Apollo dispositions are not mapped in Koncert, a banner message will appear in the Koncert application upon logging in. Once all the dispositions are mapped, the banner message will be hidden from view.

For Admins:

Below you can find how to map the Koncert Call Dispositions with the Apollo Call Dispositions:

1. When logging in to the Koncert portal for the first time, click on the banner message; this will redirect you to the Third Party Integrations tab. Then, click the Call Disposition Mapping link.

or

Navigate to the Administration » Third Party Integrations tab and click the Call Disposition Mapping link.

2. The call dispositions from the Apollo will be automatically overwritten in the Koncert application.

All the Talker Dispositions are automatically replaced and non-editable i.e. (grayed out) under the Apollo Disposition column.

The AI Engine dispositions are automatically replaced with first disposition of type Not Connected from Apollo. If needed, you can modify the mapping.

Choose the appropriate Call Purpose from the available options in Apollo. This helps categorize the overall tone of the conversation. Non-mandatory field.

3. You can modify the dispositions and necessary settings by clicking the link below. It will redirect you to Administration » Call Dispositions tab.

4. Click Save to save the settings. A confirmation message Disposition Updated will be displayed. 

NOTE: Upon selecting the disposition in the Call Disposition window, an activity will be created and displayed on your Apollo » Activities page.

For Managers and Users:

The Managers and Users can only view the Call Dispositions, upon clicking the Call Disposition Mapping link.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.