From the Setting Summary window, you can purchase Caller IDs from Twilio and immediately use the Caller IDs to make outbound calls.

NOTE: The user can purchase only 5 caller IDs from the Session tab. If needed, the user can reach out to Koncert Support to increase the limit.

Below you can find how to purchase the Caller IDs from Twilio:

1. In the Session tab » Settings Summary window, select the option Custom from the Caller ID mode dropdown.

2. Upon selecting, an Add link is made available at the top-right side of the Caller ID Mode dropdown. Click the Add link.

3. The Purchase Caller ID from Twilio window will be displayed.

4. Choose your Location from the Choose Location dropdown; Defaults to United States. You can either select the United States or Canada.

5. Choose a desired State from the Choose State dropdown. States associated with the selected Location will only be listed here for selection.

6. Choose the Area Code from the Choose Area Code dropdown for which the Caller IDs are to be purchased from Twilio. Area Codes associated with the selected State will only be listed here for selection.

7. Click Go to view the Caller IDs available for the selected area code.

NOTE: When clicking the Go button without choosing the area code, Caller IDs for all the area codes associated with the selected State will be listed for selection.

8. Select the Caller IDs that you wish to purchase.

9. You can add the selected Caller IDs by clicking either the Add to Cart button or the Add Caller IDs button.

Add to Cart:

Click on the Add to Cart button.

After successfully adding the Caller IDs to the Cart, an alert message 'Added to Cart will be displayed.

The number of Caller IDs in the cart will appear within the Cart button as shown below. Click on the Cart button. 

The Items in cart window will be displayed. Click the Add Caller IDs button to purchase the Caller IDs added to the cart.

NOTE: If needed, you can remove the Caller IDs individually by clicking the Delete  icon under the Action column.

Add Caller IDs:

Click on the Add Caller IDs button to directly purchase the Caller IDs selected.

10. A confirmation message ‘Caller IDs added’ will appear after successfully purchasing the Caller IDs.

11. The Custom Caller IDs that are newly purchased will be added to the Custom Caller IDs list immediately, for making outbound calls.

In addition to this, an Info  icon and Delete icon will be available next to the purchased caller IDs.

 - Click to launch the Health Check popup window, which displays the health check status of the Caller ID. This will be available only for the orgs enabled with the Health Check feature.

 - Click to delete the Custom Caller ID from the org.

12. Also the newly purchased Custom Caller IDs will now appear in the Custom Caller IDs sub-tab with a () icon indicating that they were purchased from Twilio.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.