This article covers the technical details of how integration works between Koncert and Apollo.
API Key Connection
Koncert users can connect their Koncert account to Apollo via API. This is done by creating a new API Key and providing it to Koncert.
Koncert uses a Master Key, as it is the simplest way for admins to grant access to the multiple APIs that are needed for Koncert to function with Apollo prospects, tasks and sequences.
This is necessary until Apollo provides other methods for deploying API access profiles.
Scopes
Koncert doesn't use scope from Apollo.
For more details and documentation on the Apollo API: https://knowledge.apollo.io/hc/en-us/articles/4416173158541-Use-the-Apollo-REST-API
How does the Integration Work?
Koncert utilizes a real-time access model to ensure data from Apollo is always up-to-date. This model is employed to load the call tasks and log calls, allowing the system to retrieve and interact with Apollo data in real-time, ensuring seamless synchronization.
The diagram below illustrates how Koncert leverages this real-time model to load tasks and log calls.
Data Permissions, Objects & Retention
Permissions Model
Koncert uses the standard Apollo data models and inherits access roles from Apollo. Custom fields will be retrieved based on permissions defined in Apollo; Koncert users will only be able to see fields that they are able to see on Apollo itself.
List of Apollo Objects
Koncert interacts with the following objects in Apollo.
- Contact
- PhoneCall
- Sequence
- SequenceSteps
Data Retention
Koncert stores minimal data needed for dialing purposes such as Account Name, Contact Name, Title, and Phone Number. There can be additional fields mapped and stored from Apollo. After we dial, we store the call details of those records for a period of 180 days, and will be purged. Also, the user has the ability to delete specific prospect information from the Koncert platform.
Rate Limiting & Throttling
Koncert uses the API limit available for that user in Apollo. If the API limit is exceeded, the Koncert system alerts the user with a message and stops syncing.
Please refer to this link for more information about getting started with Koncert.
https://kb.koncert.com/hc/en-us/articles/21000477738647-Apollo-Integration
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.