New to Flow Dialer? We’ve got everything you need to know.
This article explores Flow Dialing, a key feature of the Koncert platform that allows you to simultaneously call multiple prospects while using AI to identify live pickups. This approach enhances your productivity by increasing the number of prospects you can engage with each day.
The article is divided into two main sections:
Specific Settings required for AI Flow Dialer:
This section has settings specific to AI Flow Dialer and will be available only if you have selected the AIFD product.
In the Settings Summary window, you can see the below options:
AI Flow Dialer section
This section has settings specific to AI Flow Dialer and will be available only if you have selected the AIFD product.
- Upon VM detection, leave/skip VMs – On detecting Voicemail during a call, AI Dialers can either leave the VM or skip sending the VM and move on to the next contact, based on the Voicemail settings (Turned ON/OFF) in the Dialing Session tab.
- Upon Phone Tree detection, skip call – Allows AI to skip calls when a phone tree (IVR) is detected.
- AI skip after ringing for <duration> seconds – Skip calls if they ring for a specified duration (default: 30 seconds).
- AI skip busy/failed calls – Skip calls to busy or unreachable numbers.
- AI silence Ring tone – Keeps AI dialers silent during dialing.
- Enable Phone Tree Navigation – Enable to navigate through Phone Trees to reach the prospects. In order to enable the option Enable Phone Tree Navigation", you must disable the "Upon Phone Tree detection, skip call" option. Once the Enable Phone Tree Navigation is enabled, the option Upon Phone Tree detection, skip call will be automatically disabled.
How to use Flow Dialer in Koncert?
To initiate dialing with Koncert, simply connect to the Phone Bridge and click Start Session button
Once AIFD starts dialing, then, the Call Disposition window will be displayed automatically.
You’ll encounter two scenarios: either you connect with prospects, or they don’t pick up.
Scenario 1: Prospect Doesn’t Answer
If the AI is unable to connect with the prospect, for instance due to failed or busy, the AI will hang up the call and log an appropriate call disposition.
For voicemails, it will automatically send the selected VM and hang up the call with an appropriate Call Disposition.
For Phone Tree Calls (IVR), it will automatically hang up the call with an appropriate Call Disposition.
Scenario 2: Prospect Answers
If there is a trace of a human voice on the Call, the AI will transfer the call to the Sales Rep without any delay.
Initiate AI Flow Dialer Session
Once the session has started, the below dialing screen will be displayed.
Refer to the section AIFD session in the article How do I initiate a Dialing Session? on starting the AIFD session.
Where can I see my metrics?
The dialing information and metrics on the session will be reflected in the metrics across all the reports in the Analytics module
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.