Click Dialer is a click-to-call dialing software that works within the Koncert application, designed and developed for Sales Reps. Here, the Sales Rep. (or Talker) can instantly call individual prospects within both AIFD and AIPD dialers.

A Green Phone icon will appear left to the phone number across available columns for the prospect in both the Dialing Session tab and the Prospect Information window. This icon will be available in Dialable Prospects and Recently Dialed sub-tabs in the Dialing Session tab.***

NOTE: This icon will appear only after connecting to the Koncert Bridge.

The users can click the Green Phone icon at any time to connect with prospects. Upon clicking, a Click Dialer - Call Disposition pop-up window will appear, allowing users to log their call disposition for the prospect.

Once the call is hung up, the Hang Up button will be replaced with the Save & Close button. Select the call disposition and click on the Save & Close button, which closes the Click Dialer - Call Disposition pop-up window.

Moreover, the Green Phone icon will also be accessible on the AIFD / AIPD Call Disposition pop-up windows for all phone numbers once the call is hung up.

If the users wish to call they can effortlessly click on the icon within the Call Disposition pop-up to initiate a call via Click Dialer, much like the (similar to the) standard dialing process.

Upon clicking, a Click Dialer - Call Disposition pop-up window will appear where users can then input call log details as usual.

In addition to this, when making Adhoc calls, Koncert places calls to the provided number through the Click Dialer.

The introduction of Click To Call empowers users with a convenient and efficient way to connect with prospects, ultimately driving higher levels of engagement, productivity, and success in their sales efforts.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.