The Test Audio feature in Koncert allows users to verify their microphone and speaker setup before starting a session. This functionality ensures a seamless audio experience during calls and interactions by quickly identifying and resolving the audio device issues.
Accessing the Test Audio Feature
Locate the Mic icon next to the Audio Status in the Session tab of the Koncert application. Click the Mic icon to open the Test Your Mic/Speaker window.
Using the Test Audio Feature
Microphone Settings
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Select Microphone: Use the Microphone Dropdown to choose the microphone connected to your system.
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Visual Feedback: Once selected, a visual soundwave or oscillation will appear, confirming that your microphone is functioning properly.
Speaker Settings
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Select Speaker: Use the Speaker Dropdown to select the speaker connected to your system.
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Audio Check: Click the Play icon to hear a sound generated from the connected microphone. This verifies that the speaker is functioning properly.
Confirming Device Selection
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Enable the Checkbox: Check the Use this Mic/Speaker box to confirm the devices you selected for use during sessions.
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Device Display: The selected microphone and speaker will appear in the Dialing Session, Call Disposition popup and Remote Salesfloor - Sound Devices sections.
Benefits
- Prevents Audio Issues: Test devices to avoid disruptions during calls.
- Improves Workflow: Ensures audio setup is ready, reducing troubleshooting time.
- User-Friendly: Quick access and intuitive interface for smooth verification
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.