Can I delete an active list?

No, you cannot delete an active list (i.e., the lists that were dialed previously and the lists that are being dialed by the user in the Dialing Session tab). However, you can archive it or clear the contacts in view under the Advanced section of the Settings Summary panel.

What happens when I clear contacts in view?

When you clear contacts in view, the contacts from the selected list are removed in the Dialing Session tab, but the list itself remains available in the Lists tab for reupload.

Why can’t I delete an active list?

Active lists contain data related to previous dialing activities, and removing them could impact reporting and tracking. To maintain data integrity, lists cannot be deleted but archived.

How do I manage my lists effectively?

Archive inactive lists instead of deleting them.

Regularly review and clean up your lists to ensure they remain relevant.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.