How do I sort records in the Dialing Session?

• Click on a column (e.g., Contact Name).
• Use the up/down arrows to switch between ascending or descending order.

How do I filter prospects by time zones?

• Click Filter by Time zones.
• Select the preferred time zone(s) to filter your call list.

What is the “Likely to Answer” filter?

This filter displays Hot Prospects (connected numbers) or Cold Prospects (non-connected numbers) based on past connection history.

What is the "Add Filter" option?

The "Add Filter" option allows you to filter and dial records based on specific criteria, helping you target only the necessary records. Multiple filters can be added using AND logic to refine the results further. For example, Koncert will display records that match City = Houston AND Account Name = Blue Stone.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.