You can track essential call performance metrics to analyze and improve your dialing campaigns. Here are the key metrics available for each list:

• Dials – Total number of calls made.
• Connects – Number of connected calls.
• Connect Rate – Percentage of connected calls vs. total dials.
• Bad Data – Percentage of bad data based on call dispositions.
• Coverage – Percentage of completed calls vs. total records.
• Average Attempts – Number of dials per record.
• Contacts Not Dialed – Number of records yet to be called.
• Total Contacts Imported – Total records added from the list.
• Last Attempted – Date of the last call attempt.
• Last Connected – Date of the last successful connection.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.