This feature helps improve call connect rates by focusing on recent contact patterns.

Admins can select timeframes like All Time, Last 30/45/90 Days in the Company Setup tab.

Based on the selection, only contacts connected during that period will appear when using the "Likely to Answer" filter on the Session tab.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.