Real Time Monitoring and Real Time Whispering are the key features of Koncert. Below you can find the steps to monitor on-going calls and to interact with the Caller (i.e. Sales Rep.) in real-time.

Listen Mode

Below you can find how to listen to live calls in Real-Time.

1. In the Remote Coach tab, click on the Listen icon  under the Action column for the respective Sales Rep to listen to the on-going call.

2. Upon clicking the Listen icon , the respective row will be highlighted in green. The listen icon will be replaced with the Stop icon , as shown below:

3. In Listening mode, you can monitor the conversation between the Sales Rep and Prospect in real-time.

4. Click on the Stop icon  to exit from Listen mode and bring back the Listen icon .

Whisper Mode

Below you can find how to mentor a Sales Rep in Real-Time.

1. In the Remote Coach tab, click on the Whisper icon , under the Action column, to mentor a Sales Rep on an on-going call.

2. Upon clicking the Whisper icon, the respective row will be highlighted in green. The whisper icon will be replaced with the Stop icon , as shown below:

3. In Whispering mode, you will hear a beep, followed by the on-going conversation where you can speak to the Sales Rep without the prospect’s knowledge.

4. Click on the Stop icon to exit from whisper mode and to bring back the Whisper icon .

NOTE: Your Remote Coach session will disconnect if you navigate to any other tabs within Koncert.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.