In My Reports, the List Name will be enabled only for the following AAD reports.
- AAD - DA Call Disposition
- AAD - Talker and DA Disposition
- AAD - Talker Call Disposition
- AAD - Weekly Summary
By selecting the List Name, you will be able to generate the reports only for the selected List Names. You can select either one list name or multiple list names to generate reports.
Please contact Koncert Support for any questions at email@example.com or 603-952-2505.