The Initial Transfer Greeting (ITG) section allows you to record a short greeting that can be played during the call transfer (from Dialing Agents).
The Sales Rep can also hear the greeting play once the call has been transferred.
Pre-requisites: Make sure you have a recorded ITG before starting a dialing session. Refer to the article How do I record an Initial Transfer Greeting (ITG)? for recording ITG.
In the Agent Assisted Dialer » Dialing Tools section, select a required ITG from the Greeting dropdown and click on the ITG ON/OFF button to turn ON or OFF the Initial Transfer Greeting.
– When turned ON, a short greeting will be played during the Call transfer.
– When turned OFF, no greeting will be played during the Call transfer.
NOTE: You can configure the default ITG under the Settings » General tab » Initial Transfer Greeting section, which will be displayed by default in the My Session » Greeting dropdown.
Please contact Koncert Support for any questions at firstname.lastname@example.org or 603-952-2505.