In the View Cadence window, you can reorder the saved touches by following the steps below:
NOTE: The Touches in a Cadence can be reordered ONLY for the Cadences in a ‘New’ status under the Unused tab. You cannot change the touch order for the Active Cadences.
- In the Cadences » Unused tab, click on the desired Cadence.
- The View Cadence window will be displayed.
- Click on the specific touch and Drag & Drop it to place it in the appropriate order.
- The changes made will be saved.
NOTE: A Reply email touch will follow the original email sent (New email touch). If you try to move the Reply email before the New email, a notification message will be displayed as shown below:
When clicking OK, the Reply email will be converted to ‘New' email, as shown below:
Please contact Koncert Support for any questions at firstname.lastname@example.org or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.