Yes, you can add up to 50 Call Dispositions.

NOTE: Only managers with admin rights can add Call Dispositions.

To add the Call Dispositions:

1. Click on the Administration tab in the menu bar and navigate to the Call Dispositions tab. If you do not see this tab, please contact Koncert Support at support@koncert.com or 603-952-2505.

2. Call Disposition sections for Talker and Dialing Agents will be displayed. You can expand the sections by clicking the  icon at the right.

3. Now, click on the + Call Disposition button above the sections.

4. After the Add Call Disposition window pops up, select the products (that you obtained license) to which you would like to add the disposition and fill in the disposition details.

5. Click Save to add a new disposition, which will be listed in the Call Disposition window > Call Result dropdown for selection.

Or email support@koncert.com with the dispositions you would like to have.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.