Pre-requisites: Make sure you have logged into the phone bridge to initiate a dialing session.

To start a dialing session:

• Click on the Start Session button on the top right of your dialing screen (My Session tab) which will launch the Before You Begin window.

• Select the required option from where you will start dialing on your session:

o  From the Beginning

o  Where I Left off (you can only use this option when the list is unchanged)

o  From Row (enter the row number to start with)

NOTE: It is not recommended to make any changes in your List Settings when choosing the From Row field.

• The Dialer Setup section will bring the following settings information that you have configured for the active report/call list in the Import New List/Add Record from CSV window, during prospects upload. You can change the settings as needed, before starting the session.

o  Caller ID

o  Phone

o  Sort By

o  Timezone

o  Instructions for Dialing Agents – Available only for Agent Assisted Dialer and it is mandatory to initiate the dialing session.

NOTE: To dial International calls, select the Timezone ‘International’. After this, all the other U.S. Time Zones will be disabled or grayed out to restrict dialing records in other time zones.

• Click on the Begin Dialing button to start the dialing session.

NOTE: If you are using Agent Assisted Dialer, you need to have a session scheduled.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.