Flow Dialer
- Green – Current call with the prospect
- Gray (Phone Number with bold) – Connected calls during the session
- White – Have not been dialed yet
Agent Assisted Dialer
- Orange – Prospects currently being dialed by the Dialing Agents
- Green – Current transferred call
- Light Gray – Dialed but not connected
- Gray (Phone Number with bold) – Connected calls during the session
- White – Have not been dialed yet
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.