As a Manager, you can perform the following actions using the Call Recording feature in the Remote Coach tab: 

• Record the Sales Rep's Calls.

• Provide Sales Reps permission to Record, View, and Delete Call Recordings.

• Prohibit calls to be Recorded in 2 Party Consent States (this is based on the area code of the phone number being dialed).

• Play and Rate the Sales Rep's recorded calls.

• Share the call recordings of a user to other users in a team

• Tag the call recordings

• Delete the Call Recordings

As a User, based on permissions given you can perform the following actions:

• Record your own Calls.

• View and Rate your own recorded calls

• Share the call recordings with the manager

• Tag the call recordings

• Delete the recordings

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.