To make an Email Template Inactive
Below you can find how to make an Email Template inactive:
- Go to the Cadence » Templates tab, mouse hover on the desired template that you want to make inactive, and click on the
Make the Template Inactive icon on the floating toolbar.
- After the Mark the Template Inactive window will pop up. Click OK to make the template inactive.
- An alert message will be displayed after the Template is made inactive. Also, the template will be moved to the Inactive status with an inactive
icon next to the Template name.
NOTE: You cannot make an Email Template inactive under the following conditions:
- Shared Template i.e. templates shared by other users/managers.
- The template is currently being used in one or more Cadences.
To make an Email Template Active
Below you can find how to change an Email Template from the inactive to active status:
- Go to the Email Templates tab, select the status ‘Inactive’ from the Status dropdown. All the inactive templates will be listed in the Email Templates tab.
- Mouse hover on an inactive template that you want to make active again and click on the
Make the Template Active icon on the floating toolbar.
- After the Make the Template Active window will pop up. Click OK to make the template active.
- An alert message will be displayed after the Template is made active. Also, the template will be moved to the Active status.
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.