The following columns are available in the Agent Assisted Dialer - Executive and Weekly Summary Report.

• # Pre Transfer Error – Total number of errors logged by Dialing Agents (DA), resulting in a call issue before call transfer (analysed and logged by CRR).

• # Post Transfer Error – Total number of errors logged by a Talker (Sales Rep), resulting in a call issue after call transfer.

• Pre Transfer Error % – (Total number of Pre-Transfer Error/Total number of Connects) *100.

• Post Transfer Error % – (Total number of Post Transfer Error/Total number of Connects) * 100.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.