After completing the Koncert-HubSpot integration as mentioned in the article How do I complete the HubSpot Integration?, map the Koncert Call Dispositions with the HubSpot Call Dispositions, for mutual synchronization of call activities.
Below you can find how to map the Koncert Call Dispositions with the HubSpot Call Dispositions in the Koncert portal:
- After logging into the Koncert portal, navigate to Settings » Third Party Integrations tab and click the Call Disposition Mapping button.
- Map the necessary Koncert Call Dispositions to the respective HubSpot Disposition.
NOTE: It is mandatory to map each Koncert Call Disposition with an appropriate HubSpot Call Disposition for both the Talker and Dialing Agent.
- Click Save to save the settings.
A confirmation message ‘Saved Successfully’ will be displayed. Click OK.
NOTE: If you want to leave the Call Disposition mapping screen without clicking save and move back to the Third Party Integrations tab, click the Third Party Integrations link.
Please contact Koncert Support for any questions at email@example.com or 603-952-2505.