Once you have logged into the Koncert portal, My Session is the default landing page. Here you can upload call lists from a CRM or from a local disk (in CSV format) or from Cadence for dialing.
NOTE: The workspace appears blank for the first time logging into Koncert.
My Session – Workspace
What dialing tools are available in the My Session tab?
How do I switch between Flow Dialer & Agent Assisted Dialer?
How do I dial into the Phone Bridge to make calls?
How to dial in using the Call Me feature?
How do I skip over someone I do not want to dial?
How do I re-check all unchecked boxes at once?
How do I modify Prospect’s details in Koncert?
How do I initiate a Dialing Session?
How do I make International calls?
How do I dial an alternative number of a Prospect?
What are the different options to save and dial the Referral record?
How do I set the character limit for Call Comments in the Call Disposition window?
How does the Adhoc Dial feature work?
Where can I view the Current Call List names in My Session?
How do I know my network connectivity status within Koncert?
How do I check my Internet Speed and Page Load time within Koncert?
How do I get notified when the team members initiated the dialing session?
How to make calls while based in the UK?
How to make calls while based in Singapore?
How do I switch from Dialers to Cadence?
How do I delete prospects from My Session?
How do I disable the Call Disposition Window Popup?
Where do I view the settings configured for the current Call List?
Please contact Koncert Support for any questions at email@example.com or 603-952-2505.