You can switch between Flow Dialer and Agent Assisted Dialer on-demand only if you have a license for both products.
- In the My Session tab, click on the
Dialer Mode icon.
- Under the Dialing Mode section, select the product you wish to use.
- A green checkmark shows the product selected.
- Also, you can view the selected product icon under the Phone Status bar.
Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.
NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.