Under the My Session tab, you can find a group of buttons called Dialing Tools that will help you navigate your Agent Assisted Dialer session.

Below you will find the functions of each button:

• Change My View – Click to expand the view of the My Session tab and click the button again to bring it back to the standard view.

• Collapse Header – Click to close the Phone Status Bar so that you can view more records on the list and click the button again to bring it back to the standard view.

• Adaptilytics – Click to view a quick summary of the settings enabled for Adaptilytics in the Settings » Adaptilytics tab.

NOTE: If the Adaptilytics feature is not enabled for you, an alert message (as shown below) will be displayed as shown below when clicking the above icon. Click Close to close the message.

• Refresh – When a list has been uploaded from the My Lists tab, users can click Refresh to bring the latest report from the CRM. This icon is applicable only to CRM Users.

• Dialer Mode – Click on the down arrow icon  to change the Dialer Mode (Flow Dialer or Agent Assisted Dialer), review the Statistics, view & rate the Recorded Calls, view the Setting Summary, and delete the existing list from the My Session tab.

• Start Session – This button will be enabled after logging into the Phone Bridge. Once a call list has been uploaded, you can initiate the dialing session by clicking on this button.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.