You can switch between Agent Assisted Dialer and Flow Dialer on-demand only if you have a license for both products.
- In the My Session tab, click on the Dialer Mode icon.
- Under the Dialing Mode section, select the product you wish to use.
- A green checkmark shows the product selected.
- Also, you can view the selected product icon under the Phone Status bar.
Please contact Koncert Support for any questions at firstname.lastname@example.org or 603-952-2505.