The Koncert - Usage Trend Report is shown in a Line Chart; it provides you the usage details like Total No. of Dials, Total No. of Connects and Total No. of Positive Connects in all dialing sessions that you have made during the selected date range.
- Select the report type ‘Koncert - Usage Trend Report’ and the required Date Range from the respective fields. By default, the Users field will be displayed with your name (logged-in user name).
NOTE: The Start Date and End Date fields will be enabled only when ‘Custom’ is selected from the Date Range field. Also, the Teams dropdown will only be enabled for Managers to select. Users associated to the team(s) selected will be listed under the Users dropdown.
- Click on the Run Report button to retrieve the report.
- The manager can select and view the report for their team members.
- You can customize and choose the columns for each report by clicking the Customize button and can move the desired columns from the Available Columns pane to the Selected Columns pane. Refer to the article How do I customize and view reports? for detailed information.
Please contact Koncert Support for any questions at email@example.com or 603-952-2505.