Below you can find how to delete a touch in a Cadence:
NOTE: You cannot delete a touch in an active or inactive Cadence. When trying to delete, an alert message below will be displayed:
- In the Cadences » Unused tab, click on the cadence under which the touch details need to be deleted.
- After the View Cadence window pops up, click on the Delete icon to the right of the respective touch.
- A confirmation message below will be displayed.
- Click Delete to delete the touch. An alert message below will be displayed after successful deletion.
NOTE: If an unused Cadence has a sequence of Email Touches with both New & Reply Email, then deleting the New Email Touch in a series will display the Delete Touch window with a notification ‘Upon deleting the New Email, the immediate reply email will become the New Email’, as shown below:
Click OK to delete the new touch.
Please contact Koncert Support for any questions at email@example.com or 603-952-2505.