After completing the Cadence-HubSpot integration as mentioned in the article How do I complete the HubSpot Integration for Cadence?, map the Koncert Call Dispositions with the HubSpot Call Dispositions, for mutual synchronization of call activities.
Below you can find how to map the Koncert Call Dispositions with the HubSpot Call Dispositions in the Cadence application:
- After logging into the Cadence application, navigate to the Settings » Third Party Integrations tab and click the Call Disposition Mapping button.
- Map the necessary Koncert Call Dispositions to the respective HubSpot Disposition.
NOTE: By default, the mapping done for the Koncert-HubSpot integration will be displayed. If necessary, you can modify the mapping which will be reflected in the Koncert-HubSpot integration Call Disposition mapping and vice-versa.
- Click Save to save the settings.
A confirmation message ‘Call dispositions saved successfully’ will be displayed.
Please contact Koncert Support for any questions at email@example.com or 603-952-2505.