You can add a new Mapped Caller ID Group only if you have imported an existing Mapped Caller ID file for the default Caller ID Group.

If you already purchased Caller IDs from Twilio for the default Caller ID Group, then an alert message below will appear upon clicking the Add Mapped Caller ID Group button.

Below you can find how to add a new Caller ID Group:

1. In the Administration » Caller IDs tab » Mapped Caller IDs section, click on the + Add Mapped Caller ID Group button.

2. After the +Add Mapped Caller ID Group window pops up, enter the name of the Caller ID Group, and click the Submit button.

3. After you click Submit, a message ‘Successfully Added’ will be displayed. Click OK.

The newly created Caller ID Group will be displayed under the Mapped Caller IDs section.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.