After adding Caller IDs to the Cart, you can proceed to purchase the selected Caller IDs from Twilio. Refer to the article Add the Caller IDs to Cart detailed information on how to add Caller IDs to the Cart.

Below you can find how to purchase the selected Caller IDs from Twilio.

1. In the Administration » Caller IDs tab, click on the View Cart button.

OR

Click on the Cart button in the Add Caller IDs window.

NOTE: The number of Caller IDs in the cart will appear within the View Cart button as shown below:

2. This will launch the Cart window. Click on the Proceed to Purchase button to confirm and initiate the purchase.

NOTE: If needed, you can remove the Caller IDs individually by clicking the  icon under the Action column.

If you wish to remove all the Caller IDs that were added to the Cart at once, click the Clear Cart button at the top.

3. The Please Confirm window will pop up with the following information.

• • Maximum number of Caller IDs allowed to purchase for an Organization
  • Number of Caller IDs being purchased
  • Number of Caller IDs remaining that can be purchased

4. Click Proceed to continue purchasing the Caller IDs.

5. Upon clicking the Proceed button, the Forward Calls window will appear with the following fields.

***

• Forward all Incoming Calls to – Enter the phone number to which all incoming calls should be forwarded.

• Please check this box if you would like the call back to continuously ring – Select this checkbox if you would like the call back to ring forever.

6. Click Proceed to bring up the Transaction Code window.

7. The Transaction Code will be sent to your registered email address. Enter the code once you have received it and click on the Validate & Proceed button to purchase the Caller IDs selected.

8. A confirmation message ‘Purchase is completed’ will appear after a successful purchase. Click OK.

9. The purchase status ‘Success’ will be displayed for the Caller IDs purchased in the Cart window.

Click on the Return to Caller id(s) button to move back to the Caller IDs main page.

The number of Caller IDs purchased from Twilio will be displayed under the Info column for the Caller ID Group.

Also, the total number of Caller IDs purchased from Twilio and the remaining free Caller IDs that can be purchased from Twilio will be updated accordingly above the Custom Caller IDs section.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.