IMPORTANT NOTE:

• You cannot delete a mapped Caller ID Group that is marked as Default, as the Delete icon will be disabled or grayed out.

• You cannot delete a mapped Caller ID Group that has Caller IDs purchased from Twilio. When trying to delete, an alert message below will be displayed:

Below you can find how to delete a mapped Caller ID Group:

1. In the Administration » Caller IDs tab » Mapped Caller IDs section, click on the Delete  icon (under the Action column) to the right of the Caller ID Group that you wish to delete.

2. A confirmation message below will be displayed.

3. Click Yes, Delete to delete the Caller ID Group or click Cancel to cancel the deletion process.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.