The Heat Map feature under the Administration » Caller IDs tab is used to view the actual usage details such as the number of calls made per day (Actual Heat) and the maximum allowed calls per day (Max Heat), for each Caller ID that was purchased and mapped.

• If the Caller ID usage is <80%, the actual Heat value will be highlighted in a Green color
• If the Caller ID usage is >80 to 89%, the actual heat value will be highlighted in an Orange color
• If the Caller ID usage is >90%, the actual heat value will be highlighted in a Red color

Upon reaching the maximum limit, you will receive a notification email that indicates the Caller ID and its usage. Based on that, you can release the Caller IDs and purchase new Caller IDs or you can map the caller IDs available within the same state or from other states.

Refer to the article Release a Caller ID for detailed instructions on releasing Caller IDs.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.