The Heat Map feature under the Administration » Caller IDs tab is used to view the actual usage details such as the number of calls made per day (Actual Heat) and the maximum allowed calls per day (Max Heat), for each Caller ID that was purchased and mapped.
- If the Caller ID usage is <80%, the actual Heat value will be highlighted in Green color
- If the Caller ID usage is >80 to 89%, the actual heat value will be highlighted in Orange color
- If the Caller ID usage is >90%, the actual heat value will be highlighted in Red color
Upon reaching the maximum limit, you will receive a notification email, which indicates the Caller ID and its usage. Based on that, you can release the Caller IDs and purchase new Caller IDs or you can map the caller IDs available within State or from other States.
Refer to the article How do I release a Caller ID? for detailed information on releasing Caller IDs.
Please contact Koncert Support for any questions at firstname.lastname@example.org or 603-952-2505.