In Agent Assisted Dialer, you can Turn ON/OFF Voicemail as needed by clicking the VM ON/OFF button (to the left of the Voicemail dropdown) in the Dialing Tools section.

• To turn ON – Click on the VM OFF (Red) button . If you see the Green ON button then your voicemail is turned ON.

• To turn OFF – Click on the VM ON (Green) button . If you see the Red OFF button then your voicemail is turned OFF.

Please contact Koncert Support for any questions at support@koncert.com or 603-952-2505.

NOTE: The information provided here is for informational purposes only and should not be considered as a legal advice. Please consult your legal counsel regarding compliance with relevant laws.